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> Office for the Aging - Services - Long Term Care Ombudsman Program


What is a Long Term Care Ombudsman?

 Watch this video, click here.

  Ombudsman help residents and their families understand and exercise their rights to quality care and quality of life. The program advocates for residents at both the individual and systems levels by:

  • Receiving, investigating and resolving complaints made by or on behalf of residents
  • Promoting the development of resident and family councils
  • Informing governmental agencies, providers and the general public about issues and concerns impacting residents of long term care facilities

Ombudsman respond to a variety of concerns about long term care including:

  • Quality of care
  • Abuse and neglect
  • Rights violations
  • Lost and stolen belongings
  • Dietary concerns
  • Discharge, eviction or termination of services
  • Public benefits programs
  • Cost of care


The LTC Ombudsman Program is an advocate and resource for persons who reside in long term care facilities such as nursing homes, assisted living and adult care facilities.  For additional information please visit


In New York, the program is operated under the direction of the State Ombudsman and administratively housed within the State Office for the Aging (NYSOFA).  It provides advocacy services through a network of 15 regional programs and 1000 volunteers statewide.  Each regional ombudsman program has a designated ombudsman coordinator who recruits, trains and supervises volunteers that provide a regular presence in nursing homes and adult care facilities. Click here for the brochure.


If you would like to learn more about the LTCO program serving Chemung, Schuyler and Tompkins Counties or if you are interested in becoming a volunteer please contact Caryn Bullis, Aging Services Specialist, at 607-274-5498 or email at For more information on becoming a volunteer, click here.