Through an RFQ process, Tompkins County selected Volunteers of America of Western New York, Inc. (VOA) as its emergency shelter operator. VOA is a 501(c)3 non-profit human services agency that was established in Rochester, NY in 1901 and incorporated in 1989. VOA has been providing essential services to those in need in both Monroe and Broome counties for more than 100 years, and they currently serve more than 10,000 people every year. VOA is currently operating a Code Blue shelter for Tompkins County. Their mission is to foster self-reliance and stability by delivering essential services in housing, education, and health.
VOA has more than 32 years of experience providing effective housing programs with on-site supportive services for populations experiencing homelessness, with a focus on people who are struggling with mental health and/or substance use disorders (SUD). VOA currently operates a continuum of housing programs that includes emergency shelters for homeless individuals and families, rapid rehousing services, and permanent supportive housing for individuals and families who are homeless or at risk of homelessness. VOA operates residential units that serve more than 400 people a day, and its community-based housing programs (which provide rental assistance and supportive services) serve 300 households daily. VOA provides more than 180,000 nights of housing a year, as well as evidence-based, on-site supportive services to ensure the people they serve can become stabilized in and maintain permanent housing and move to higher levels of self-sufficiency.
Comprehensive support services specifically designed to meet the needs of the project’s residents will be provided on-site by VOA staff and offsite via resource referrals and connections to other community service agencies as needed. Baseline services to be offered on-site include case management; support with benefits enrollments, daily living skills, and employment; peer support; basic needs assistance, including three meals per day; transition planning for permanent housing; and transportation assistance. Referrals will be made as needed for off-site substance use and mental health treatment and primary healthcare services.
VOA will work closely with Tompkins County DSS, which will be responsible for determining individual eligibility for the emergency shelter during standard business hours. If an individual seeks shelter after business hours, VOA will be given jurisdiction to shelter the individual for the night. During the next business day, VOA will connect the individual to DSS for the determination of ongoing shelter.